Out of Hours Support for Your Clients. Without the Burden on Your Team

Our goal is to ensure your clients receive the right care at the right time. We understand that emergency visits can be a significant financial investment; therefore, we are here to help determine if your clients needs are urgent or if they can safely wait for an appointment with you. 

If we think an emergency visit is needed, we'll help your client get there quickly. If not, they've saved time and money, and that time and money comes back to your practice

Partner Benefits

  • No Cost: Lewis services are offered at no cost to your clinic. The client pays a flat £60  fee to video chat with our Vets 
  • Increased Profit: Your veterinary hospital will get 5% back on every call you refer to us
  • Improve Staff Well-Being: Reduce the overnight workload for your staff and improve work-life balance, aiding in the recruitment and retention of vets and RVNs
  • Boost Practice Revenue: Because over 80% of cases don't need emergency treatment, these clients are given at-home care instructions and directed back to your clinic for follow-up and diagnostics during your usual opening hours.
  • New Patients: Approximately 20% of pet owners don’t have a regular Vet. When this 20% reach our phone lines your business will be the first choice of where we refer them to for follow up (if you want us to). 
  •  Customised: We create an account for your veterinary hospital so we have all your information of how you want your clients handled. Where you want them referred after or during hours. We follow your specific practice protocols. After every session, a summary is emailed to your practice.

How It Works

  • Refer Out of Hours Calls - When clients need help and you're not available, they can contact Lewis Pet Care for immediate virtual veterinary guidance.

  • QR Code - Each partner receives our QR code to provide to your clients. At check in with Lewis the client will select which practice they were referred to us by. Our team will have your practice's information. This ensures accurate tracking and a seamless experience for your clients. We direct and handle your clients as directed by you!  

  • Expert Care, 24/7 - Our Vets assess symptoms via secure video whenever possible, provide home-care guidance when appropriate, and direct clients to emergency facilities when urgent in-person care is needed.

Built for Busy Hospitals & Animal Charities

Whether you're a private veterinary practice, a specialist referral hospital, or a charity-run shelter, partnering with Lewis Pet Care allows you to continue supporting pet families, even when you’re not available, while maintaining trust, continuity of care, and professional standards.

Become a Referral Partner with Lewis Pet Care

Becoming a referral partner is simple. We’ll set up your account and provide QR code materials quickly to help you offer seamless support to the pet families you serve. Contact us today to get started!